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Terms and Conditions

Contents

Use of This Website
Subscriptions to The Phoenix Weekly Story Comic (Printed Version)

Use of This Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern The Phoenix Comic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The terms ‘The Phoenix Comic,’ ‘David Fickling Comics Ltd’ or ‘us’ or ‘we’ refer to the owner of the website whose registered office is 29 Beaumont St, Oxford. Our company registration number is 7481057 in UK. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
     
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
     
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
     
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
     
  5. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
     
  6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
     
  7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
     
  8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
     

Subscriptions to the Phoenix Comic

  1. TRIAL PERIODS AND SPECIAL OFFERS

    We will often offer you a trial period at the start of your subscription or a longer term special offer subscription rate. The length and cost of any trial or offer will vary from time to time, but full details will always be made available at the time of your application. We will only offer you one trial or special offer subscription in any 12 month period.  We have no obligation to keep any offer open for a certain length of time.

    At the end of your trial or offer period, your subscription will continue automatically at the standard rate that we have advertised as part of that offer. You may cancel your subscription at any time during your trial or offer period.

    * The advertised cost of individual issues on subscription deals are calculated over a year of payments, and take into account the price and length of the trial period.

  2. PAYMENT

    If you are taking advantage of one of our trials or special offers, you will pay the introductory price for the relevant trial or offer period in advance. Similarly, when your trial or offer period ends and your membership continues as a monthly or quarterly subscription, we will collect your payments each month or quarter in advance. Details of the cost and your payment dates will be provided to you when you subscribe.

    Some of our offers are only available by direct debit through our website.  Others may be paid for by credit or debit card through the website or over the telephone 01293312177. We accept Visa, Mastercard and Amex.

    All credit or debit card payments will be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us, then we will not be able to confirm your order and no contract will exist between us.

  3. CANCELLATIONS

    You may cancel your subscription at any time by emailing thephoenix@subscriptionhelpline.co.uk, by calling us on +44 (0)1293312177 (between GMT 0900-1500 Monday to Friday) or by writing to The Phoenix Comic, c/o Intermedia Brand Marketing Ltd, Abbey House, Clarendon Road, Redhill, Surrey, RH1 1QZ.

    If you are on a regular payment plan such as direct debit or continuous credit card payment, your cancellation will take effect from the day before your next payment would have been due, unless you request an earlier date. You will continue to receive issues of The Phoenix up until that date. You should also cancel any instruction with your bank.

  4. REFUNDS

    If you cancel your direct debit on the day of or after a payment has been taken, you are entitled to a refund of that payment if requested within 30 days. Any goods sent in that 30 days before you request a refund, will be deducted from the refund. You are entitled to a refund in full if you cancel your direct debit and a payment is accidentally taken after cancellation.

    If you are cancelling a fixed term subscription then you have a cancellation period. If you have taken our an annual subscription, you have a 30 day cancellation period. If you have taken out a 6 month subscription or less, you have a 14 day cancellation period. If you cancel your subscription within your respective cancellation period, then you are entitled to a refund of the remainder of your subscription. If you cancel after your cancellation period, then you are not entitled to a refund of the remainder of your subscription.

  5. CONTACT US

    You can contact David Fickling Comics Ltd at 29 Beaumont Street, Oxford, OX1 2NP United Kingdom.

    You can contact our help centre and subscriptions bureau by telephoning 01293312177 or by emailing thephoenix@subscriptionhelpline.co.uk.