- TRIAL PERIODS AND SPECIAL OFFERS
We will often offer you a trial period at the start of your subscription or a longer term special offer subscription rate. The length and cost of any trial or offer will vary from time to time, but full details will always be made available at the time of your application. We will only offer you one trial or special offer subscription in any 12 month period. We have no obligation to keep any offer open for a certain length of time.
At the end of your trial or offer period, your subscription will continue automatically at the standard rate that we have advertised as part of that offer. You may cancel your subscription at any time during your trial or offer period.
* The advertised cost of individual issues on subscription deals are calculated over a year of payments, and take into account the price and length of the trial period.
If you are taking advantage of one of our trials or special offers, you will pay the introductory price for the relevant trial or offer period in advance. Similarly, when your trial or offer period ends and your membership continues as a monthly or quarterly subscription, we will collect your payments each month or quarter in advance. Details of the cost and your payment dates will be provided to you when you subscribe.
Some of our offers are only available by direct debit through our website. Others may be paid for by credit or debit card through the website or over the telephone 01293312177. We accept Visa, Mastercard and Amex.
All credit or debit card payments will be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us, then we will not be able to confirm your order and no contract will exist between us.
You may cancel your subscription at any time by emailing firstname.lastname@example.org , by calling us on +44 (0)1293312177 (between GMT 0900-1500 Monday to Friday) or by writing to The Phoenix Comic, c/o Intermedia Brand Marketing Ltd, Abbey House, Clarendon Road, Redhill, Surrey, RH1 1QZ.
If you are on a regular payment plan such as direct debit or continuous credit card payment, your cancellation will take effect from the day before your next payment would have been due, unless you request an earlier date. You will continue to receive issues of The Phoenix up until that date. You should also cancel any instruction with your bank.
If you cancel your direct debit on the day of or after a payment has been taken, you are not entitled to a refund of that payment. You are only entitled to a refund if you cancel your direct debit and a payment is accidentally taken after cancellation.
If you have received a free gift as part of a subscription offer that is rewarded after your trial period is over and after your first payment has been made, we will not award any refund until the following payment periods. So for example if you receive a comic book after a 6 week trial period AND after making a quarterly payment of £28.99, you waive the right to a refund for that first payment of £28.99. You are still free to cancel your subscription before the next quarterly payment, however. If you make that payment and then decide you wish to cancel we WILL offer a refund for that payment only.
If you are cancelling a fixed term subscription then you have a cancellation period. If you have taken our an annual subscription, you have a 30 day cancellation period. If you have taken out a 6 month subscription or less, you have a 14 day cancellation period. If you cancel your subscription within your respective cancellation period, then you are entitled to a refund of the remainder of your subscription. If you cancel after your cancellation period, then you are not entitled to a refund of the remainder of your subscription.
- CONTACT US
You can contact David Fickling Comics Ltd at 29 Beaumont Street, Oxford, OX1 2NP United Kingdom.
You can contact our help centre and subscriptions bureau by telephoning 01293312177 or by emailing email@example.com.